Effective date: 9 September 2026

Smart Ghar Jagga Pvt. Ltd. (“Smart Ghar Jagga”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, or use our real estate services.

1. Who we are

Smart Ghar Jagga Pvt. Ltd. is a real estate service provider based in Birendranagar-03, Yerichowk, Surkhet, Nepal. You can reach us by phone/WhatsApp at 9768269216 or through the contact options on our website.

2. Information we collect

We may collect the following information:

• Identity and contact details: name, phone number, email address, and mailing address.
• Property inquiry details: preferred location, budget, property type, buy/rent interest, and related notes you share with us.
• Account details: if you register on our website, login credentials and profile information you provide.
• Communication records: messages, call notes, WhatsApp chats, emails, and form submissions.
• Technical data: IP address, browser type, device information, pages visited, and approximate location derived from network data.
• Documents you voluntarily share: citizenship/ID copies, ownership papers, or other paperwork needed for a transaction (only when required for service delivery).

3. How we use your information

We use personal information to:

• respond to property inquiries and provide buy, sell, rent, and consultation services;
• verify details needed for listings, viewings, negotiations, and documentation support;
• manage customer accounts and improve website experience;
• send service updates, appointment reminders, and relevant property suggestions (where appropriate);
• protect against fraud, misuse, or unauthorized access;
• comply with applicable legal and regulatory obligations in Nepal.

4. Legal basis and consent

We process information based on your consent, our need to provide requested services, legitimate business interests (such as improving service quality and security), and legal requirements. You may withdraw consent for optional communications at any time by contacting us.

5. Sharing of information

We do not sell your personal information. We may share limited information with:

• property owners, buyers, tenants, or authorized representatives involved in a transaction you requested;
• service partners such as legal advisors, surveyors, or documentation facilitators, only when needed for your deal;
• IT/hosting providers who support our website and systems under confidentiality obligations;
• authorities when required by law or to protect rights, safety, and security.

6. Cookies and website analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, and understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Data retention

We keep personal information only as long as needed for the purpose it was collected, including service delivery, dispute handling, legal compliance, and legitimate business records. When information is no longer required, we delete or securely anonymize it where reasonably possible.

8. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No online system is completely secure, so we encourage you to share sensitive documents only through trusted channels we confirm with you.

9. Your rights

Subject to applicable law, you may request to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of information that is no longer needed;
• withdraw consent for marketing or optional communications;
• ask questions about how your information is handled.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing certain requests.

10. Children’s privacy

Our services are intended for adults engaging in property-related matters. We do not knowingly collect personal information from children for commercial purposes.

11. Third-party links

Our website may contain links to social media or other external sites (such as Facebook, Instagram, TikTok, YouTube, or WhatsApp). We are not responsible for the privacy practices of those platforms. Please review their policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes means you acknowledge the updated policy.

13. Contact us

If you have privacy questions or requests, contact:

Smart Ghar Jagga Pvt. Ltd.
Birendranagar-03, Yerichowk, Surkhet, Nepal
Mobile/WhatsApp: 9768269216
Website contact form: available on our Contact page